Privacy Policy
Last Updated: March 19, 2018
Thank you for using the Toothpick Services! We are committed to providing you the best online shopping and
delivery experience possible. This Privacy Policy explains what information we (Toothpick L.L.C.) collect,
how that information is used, under what circumstances we share information, and the choices you can
make about that information. This Privacy Policy applies whether you access the Toothpick Services (as
defined in the Terms of Service) through a browser, a mobile application, or any other method.
Information we collect
1. Information you provide to us or allow others to provide to us
At various points in the Toothpick experience, you may provide us with information about yourself. For example, when you create an account through the Services, you provide us with personal information like your name, email address, age (for Tobacco orders, where available) and phone number. And if you place an order through the Services, we collect information including your address details and the details of your order. Your account information may be updated or corrected by accessing your account settings. If you log into the Services through a third-party service, both we and that third-party may receive some information about you and your use of the services. For example, if you choose to log into the Services with your Facebook account, we may receive information from Facebook, such as your name, e-mail address, public profile information, and information about your contacts. We may also offer social sharing tools (such as the Facebook “Like� button) that let you share actions on the Services with other websites and vice versa. In those cases, the providers of those tools may receive information about you when you use those tools. You should check the privacy policies of these third party services and your settings there for more information. If you wish to invite your friends and contacts to use the Services, we will give you the option of either entering in their contact information manually or importing it from your address books on other third party services. In both cases, we will store this information for the sole purposes of allowing you to send your friends referral offers, for determining whether your friends use the Services after a referral is sent, and to remind your friends of the referral sent on your behalf. Our partners may let us collect information about use of their sites/apps or share such information with us. For example, if you use a Toothpick button or widget on another site or app, we may receive information about your use of that button or widget and the third-party site/app.
2. Technical information about usage of the Services
When you use the Services, either through a browser or mobile app, we automatically receive some technical information about the hardware and software that is being used. Cookies, Pixels, and Other Tracking Technologies: We, our partners, our advertisers, and third party advertising networks use various technologies to collect information, including but not limited to cookies, pixels, scripts, and device identifiers. Cookies are small text files that are sent by your computer when you access our services through a browser. We, our partners, our advertisers, and third party advertising networks may use session cookies (which expire when you close your browser), persistent cookies (which expire when you choose to clear them from your browser), pixels, scripts, and other identifiers to collect information from your browser or device that helps us do things such as understand how you use our services and other services; personalize your experience; measure, manage, and display advertising on the Services or on other services; understand your usage of the Services and other services in order to serve customized ads and remember that you are logged into the Services. By using your browser settings, you may block cookies or adjust settings for notifications when a cookie is set. We employ some third-party services to help us understand the usage of the Services and the performance of advertising, and these third-parties may also deploy cookies, pixels, or other identifiers on the Services or collect information through our mobile applications. For example, we use Google Analytics to understand, in a non-personal way, how users interact with various portions of the Services -- you can learn more about information that Google may collect here.
Log information: When you use the Services, our servers will record information about your usage of the Services and information that is sent by your browser or device. Log information can include things like the IP address of your device, information about the browser, operating system and/or app you are using, unique device identifiers, pages that you navigate to and links that you click, searches that you run on the Services, and other ways you interact with the Services. If you are logged into the Services, this information is stored with your account information.
At various points in the Toothpick experience, you may provide us with information about yourself. For example, when you create an account through the Services, you provide us with personal information like your name, email address, age (for Tobacco orders, where available) and phone number. And if you place an order through the Services, we collect information including your address details and the details of your order. Your account information may be updated or corrected by accessing your account settings. If you log into the Services through a third-party service, both we and that third-party may receive some information about you and your use of the services. For example, if you choose to log into the Services with your Facebook account, we may receive information from Facebook, such as your name, e-mail address, public profile information, and information about your contacts. We may also offer social sharing tools (such as the Facebook “Like� button) that let you share actions on the Services with other websites and vice versa. In those cases, the providers of those tools may receive information about you when you use those tools. You should check the privacy policies of these third party services and your settings there for more information. If you wish to invite your friends and contacts to use the Services, we will give you the option of either entering in their contact information manually or importing it from your address books on other third party services. In both cases, we will store this information for the sole purposes of allowing you to send your friends referral offers, for determining whether your friends use the Services after a referral is sent, and to remind your friends of the referral sent on your behalf. Our partners may let us collect information about use of their sites/apps or share such information with us. For example, if you use a Toothpick button or widget on another site or app, we may receive information about your use of that button or widget and the third-party site/app.
2. Technical information about usage of the Services
When you use the Services, either through a browser or mobile app, we automatically receive some technical information about the hardware and software that is being used. Cookies, Pixels, and Other Tracking Technologies: We, our partners, our advertisers, and third party advertising networks use various technologies to collect information, including but not limited to cookies, pixels, scripts, and device identifiers. Cookies are small text files that are sent by your computer when you access our services through a browser. We, our partners, our advertisers, and third party advertising networks may use session cookies (which expire when you close your browser), persistent cookies (which expire when you choose to clear them from your browser), pixels, scripts, and other identifiers to collect information from your browser or device that helps us do things such as understand how you use our services and other services; personalize your experience; measure, manage, and display advertising on the Services or on other services; understand your usage of the Services and other services in order to serve customized ads and remember that you are logged into the Services. By using your browser settings, you may block cookies or adjust settings for notifications when a cookie is set. We employ some third-party services to help us understand the usage of the Services and the performance of advertising, and these third-parties may also deploy cookies, pixels, or other identifiers on the Services or collect information through our mobile applications. For example, we use Google Analytics to understand, in a non-personal way, how users interact with various portions of the Services -- you can learn more about information that Google may collect here.
Log information: When you use the Services, our servers will record information about your usage of the Services and information that is sent by your browser or device. Log information can include things like the IP address of your device, information about the browser, operating system and/or app you are using, unique device identifiers, pages that you navigate to and links that you click, searches that you run on the Services, and other ways you interact with the Services. If you are logged into the Services, this information is stored with your account information.
How we use your information
We may use the information we collect for various purposes, including to:
•Provide the Services to you, improve the quality of the service, and develop new products and
services
•Allow your Picker(s) and Driver(s) (which means those that shop for and/or deliver the order for
you, including our retail partner and their employees/agents where applicable or our third-party
providers) to choose your items at a retailer site, deliver your items to you, and/or call or text
you with any updates or issues
•Offer you customized content (including advertising, coupons, and promotions)
•Understand how users interact with the Services (including advertising both on and off the
Services) as a whole and to test new features or changes in our features
•Provide customer service, respond to your communications and requests, and contact you about your
use of the Services
What we share
The Services comprise a platform that presents you with a set of one or more retailer virtual
storefronts from which you can select goods for picking, packing, and delivery by assigned Picker(s) and
Driver(s) to your location. In order to make this work, we need to share information about you and your
order with the other parties who help enable the service. This includes, for example, the Picker(s) who
pick you order and Driver(s) who deliver your order, the payment processing partner(s) that we use to
validate and charge your card, and the retail partner(s) from whom you are purchasing goods. To be
clear, only our payment processing partner(s) receive credit card information.
We also share information under the following principles:
•With your consent or at your direction — We will share your information with entities outside of the Services when we have your consent to do so or it is done at your direction. For example:
•For external processing or service provision — We sometimes employ third parties to process information on our behalf or to provide certain services (such as delivery services, advertising services, or information to better tailor our services to you). For the purposes of this processing or provision of services, we may share your information with them under appropriate confidentiality provisions.
•For legal purposes — We may share your information when we believe that the disclosure is reasonably necessary to (a) comply with applicable laws, regulations, legal process, or requests from law enforcement or regulatory authorities, (b) prevent, detect, or otherwise handle fraud, security, or technical issues, and (c) protect the safety, rights, or property of any person, the public, or Toothpick.
•On a non-personal or aggregate basis — We share information on both a non-personally identifying basis (including, but not limited to, order and delivery details but not including credit card information) or an aggregate basis.
•To enable purchase of tobacco (not available in all jurisdictions) — When you buy tobacco using the Services, we may be required by law to share certain information with the retailer who makes the sale. This information could include, among other things, the names and addresses of the purchaser and recipient, government issued ID information, the quantity, brand, price, proof, and a recipient signature.
•For business purposes — We may share your information in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company. We may also share your information between and among Toothpick, and its current and future parents, affiliates, subsidiaries, and other companies under common control and ownership.
•With your consent or at your direction — We will share your information with entities outside of the Services when we have your consent to do so or it is done at your direction. For example:
•For external processing or service provision — We sometimes employ third parties to process information on our behalf or to provide certain services (such as delivery services, advertising services, or information to better tailor our services to you). For the purposes of this processing or provision of services, we may share your information with them under appropriate confidentiality provisions.
•For legal purposes — We may share your information when we believe that the disclosure is reasonably necessary to (a) comply with applicable laws, regulations, legal process, or requests from law enforcement or regulatory authorities, (b) prevent, detect, or otherwise handle fraud, security, or technical issues, and (c) protect the safety, rights, or property of any person, the public, or Toothpick.
•On a non-personal or aggregate basis — We share information on both a non-personally identifying basis (including, but not limited to, order and delivery details but not including credit card information) or an aggregate basis.
•To enable purchase of tobacco (not available in all jurisdictions) — When you buy tobacco using the Services, we may be required by law to share certain information with the retailer who makes the sale. This information could include, among other things, the names and addresses of the purchaser and recipient, government issued ID information, the quantity, brand, price, proof, and a recipient signature.
•For business purposes — We may share your information in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company. We may also share your information between and among Toothpick, and its current and future parents, affiliates, subsidiaries, and other companies under common control and ownership.
Changes to this Policy
This policy may change from time to time and any revised Privacy Policy will be posted at this page, so
we encourage you to review it regularly. If we make changes, we will notify you by revising the date at
the top of this Privacy Policy and, in the case of materials changes to the Privacy Policy, we may
provide you with additional notice (such as a notice in our user interface or sending you a notification
by email).
Contact Information
Questions or comments about our Privacy Policy? Contact us at:
[email protected]
- KSA (Kingdom of Saudi Arabia): +966 5 3709 0919
- Lebanon: +961 81 789 870
- UAE: +971 58 281 8261
- Egypt: +20 10 1033 6360
- Qatar: +974 30 443083